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At Alaala, we understand that buying an engagement ring is a huge moment, and we’re here to make the experience as smooth and meaningful as possible.
Products FAQ
What is the difference between Alaala’s Pre-Designed Rings and the Alaala Bespoke Process?
Our Alaala pre-designed rings offer a curated selection of our best-selling styles, but we understand you may want to add unique touches. That’s why we created the Alaala Bespoke Process. Work with our expert designers to bring your vision to life, whether it’s adding hidden gemstones, custom engravings, or intricate details. After your consultation, you’ll receive a detailed 3D render and a 3D-printed model to ensure your ring is exactly as you imagined before moving to production.
What are the benefits of buying a custom ring with Alaala Design as opposed to buying one in-store?
At Alaala, we believe creating the perfect engagement ring is a journey, not a one-way street. While our made-to-order collection is carefully curated, we’re here to help you design a ring that’s truly personal. With expert guidance, easy customization, and a stress-free process, we ensure you make decisions at your own pace. From consultation to craftsmanship, we’re committed to making your experience smooth and enjoyable, with free shipping, returns, and resizing included. Your perfect ring is just a few steps away, and we’re here to guide you.
What is the cost of creating an Alaala Design bespoke ring?
In order for us to provide you with an unmatched design experience, our bespoke engagement rings start at $2000. Our pricing reflects the value our clients receive from our exceptional custom process which includes working with a personal jewelry designer to create your one-of-a-kind ring as well as receiving rendered image of your design and a picture of its 3D print.
Is there a downpayment required?
For our bespoke rings, we require a 50% downpayment to get started with the ring and then the remaining 25% upon approval of the CAD and the remaining 25% upon completion of the ring.
How long will my ring take to arrive?
From Consultation to Design, Production, and Shipment, your handcrafted ring will be crafted with care and delivered to your door in just 6-8 weeks.
How do I know the design will match what I envision?
After your initial consultation, you’ll receive a detailed 3D render of your design, allowing you to see exactly how it will look. You also have the chance to request revisions before we proceed with production, ensuring the final design matches your vision.
What if I don’t know exactly what I want?
Don’t worry! Our expert designers are here to guide you through the process. Whether you have a vague idea or no idea at all, we’ll help you explore different styles, gemstones, and settings to create a ring that truly reflects your partner’s personality and your love story.
What if I want to surprise my partner but don't know their preferences?
We can guide you through the process, helping you choose a design that suits your partner’s taste, or you can involve them in the design process for a more personalized approach.
How many times can I alter the design of my ring?
You can alter your ring design as many times as you'd like, as long as it's not in production or image rendering yet. Once we send your design for image rendering, you'll have two opportunities to make changes before finalising the design.
Who should design the ring - the wearer or the proposer?
There’s no right way to create your ring! We work with all types of relationships and if you want to be involved in designing your ring with your partner, then we highly encourage you to. Typically the wearer and the proposer begin the process together by both attending the first design consultation. Then, once the wearer decides which style ring they like best, the proposer takes it from there.
Do I need to know my partner’s ring size?
It’s helpful to know your partner’s ring size, but if you’re unsure, we can assist with a ring sizing guide, or if you get the size wrong you can always have the ring resized later. With Alaala you get two chances to resize your ring as long as you let us know 6 months within receiving the ring.
Can I add personal touches like engravings or hidden details?
Absolutely! One of the greatest advantages of a bespoke ring is the ability to add personal touches like custom engravings, hidden gemstones, or meaningful design details that make the ring uniquely yours.
What if I don't like the final design?
We make sure you’re happy with the design before it goes into production. With our consultation and 3D render process, you can request changes until it feels perfect. If you’re not completely satisfied, we’ll work with you until we get it just right.
How do I know the quality of the materials and craftsmanship?
At Alaala, we pride ourselves on using only the highest quality materials and expert craftsmanship. All diamonds and gemstones come with certification, and our rings are handcrafted by skilled jewelers who ensure every detail meets the highest standards.
Is it possible to customize a ring design based on an existing style I like?
Yes! If you’ve seen a design you like but want to make changes, our designers can work with you to customize it, adding unique elements or altering the style to suit your preferences.
Do you offer a warranty or guarantee on bespoke rings?
Yes! Our bespoke rings come with a warranty that covers any manufacturing defects. We also offer resizing and maintenance services to ensure your ring lasts a lifetime.
What makes Alaala Rings Unique?
Alaala rings are made entirely in Canada by master goldsmiths and sustainably created with 100% recycled metals and ethically sourced diamonds.
Personalization with Convenience
You can choose from a curated selection of styles and personalise aspects like the metal and size, without starting from scratch. This gives you flexibility while still offering a simpler and quicker process.
Quality Craftsmanship
Made-to-order rings are typically crafted with the same attention to detail and quality as bespoke rings, ensuring high craftsmanship. These rings are often produced by skilled jewelers who take care to meet your specific customization requests.
Faster Production
Since made-to-order rings are based on pre-existing designs, the process is generally quicker than creating a completely bespoke piece. This can be ideal if you have a tight timeline, like planning a surprise proposal or wedding.
Wide Range of Styles
While still allowing for customization, made-to-order rings often come in a wider range of pre-designed styles, so you can find a design you love and then tweak it to your liking. This makes it easier to find the perfect ring that fits your aesthetic.
Pre-Designed Options with Flexibility
You get to choose from high-quality pre-designed rings that are then made just for you, allowing you to customize aspects like the diamond, gemstone, or engraving. You get the benefits of both custom design and efficiency.
Affordable Option for a Custom-Like Experience
Made-to-order rings offer a balance between customization and affordability. You can make the ring uniquely yours without the higher cost of a fully bespoke design
Will I get a certificate?
Yes! Every Alaala Design ring comes with a certificate of authenticity, providing proof of its quality and craftmanship.
Do I need a diamond certification for an engagement ring?
While it’s not required, having a certification for your engagement ring provides transparency and guarantees that you’re getting the quality you’re paying for. It’s especially important for larger, more valuable diamonds.
Where can I use the certificate?
You can use your ring appraisal certificate for several purposes. It’s primarily used for insurance, ensuring that your engagement ring is properly covered in case of loss, theft, or damage. The certificate also provides a detailed assessment of your ring’s value, which can be useful if you ever decide to sell or upgrade the ring. Additionally, it can be helpful for verifying the authenticity and quality of the ring, offering peace of mind knowing its exact worth.
What are diamond certifications?
The GIA is the most prominent and respected diamond grading lab in the world. Each GIA graded diamond comes with a grading report that shows all of the specifications (“4 C’s”) and characteristics of the diamond. Each Alaala Design engagement ring set with a GIA diamond will be accompanied by a GIA diamond grading certificate.
What is the quality of the melee diamonds used in your jewellery?
Alaala only uses diamonds of the highest quality. We never use diamonds below I Color and SI2 Clarity, and we typically use D-G Color and VS-VVS Clarity diamonds and above in engagement rings and wedding bands to maximize brilliance.
Does Alaala have lab-created diamonds or natural diamonds?
Alaala offers both natural and lab-grown diamond options. Your designer will walk through your diamond options with you and our team of gemologists will source the perfect diamond for your preference.
What does "GIA-certified" mean?
GIA-certified" means that the diamond has been graded by the Gemological Institute of America, one of the most respected and recognized diamond grading institutions in the world. A GIA certificate guarantees that the diamond’s quality is assessed based on strict, industry-leading criteria.
Can I trust diamond certificates from different labs?
While many grading laboratories are reputable, it's important to choose diamonds certified by respected labs like GIA or AGS. Other labs, such as EGL or IGI, may have different grading standards, so it's essential to understand the reputation of the lab behind the certificate.
Do diamonds lose their value over time
Diamonds generally do not lose value over time, especially high-quality, well-cut diamonds. However, market trends can affect prices. A diamond's value is often linked to its quality as indicated by the certification and grading.
Can diamonds with similar grades look different?
Yes, diamonds with the same grades for cut, color, clarity, and carat weight can still look different, especially when it comes to cut. The way a diamond is cut can significantly impact its sparkle and overall appearance, even if the 4 Cs are identical.
Are synthetic or lab-grown diamonds certified?
Yes, lab-grown diamonds can also be certified. They undergo the same grading process as natural diamonds and can be certified by labs like GIA or IGI. The certificate will clearly state that the diamond is lab-grown.
Bespoke Questions
Made To Order Rings
Diamonds and Certifications
Services FAQ
Uncompromising Quality Guarantee
We stand behind the craftsmanship of every piece. If there are any issues with the quality of your jewelry due to craftsmanship, we’ll make it right.
Lifetime Cleaning
Alaala also offers lifetime cleaning for your jewelry, ensuring it stays as beautiful and brilliant as the day you received it. We want your ring to shine for a lifetime, and our cleaning service is available whenever you need it.
Hassle-Free Returns (for Pre-Designed Jewellery)
For pre-designed jewelry, you have a 14-day return window for full returns. Made-to-order pieces can be altered or returned as long as they haven't entered the production stage.
Fit Guarantee
At Alaala, we offer free ring resizing for up to 6 months following your purchase, ensuring the perfect fit as your needs may change.
What insurance is available for me?
At Alaala, we offer a warranty for any manufacturing defects but do not provide insurance. However, we include a complimentary appraisal, which you can use to obtain insurance through your provider.
What payment methods do you accept online?
We accept Mastercard, Visa, Amex, Afterpay and Paypal. Please note, we do not accept Afterpay payments on orders over $2,000.
Do your rings come with a warranty?
We offer a lifetime warranty on our rings; however, please note that it does not cover wear and tear aswell as accidental damage.
Do your rings come with repair services?
Yes, our rings come with repair services. Depending on the issue, we offer repairs to ensure your ring stays in excellent condition. Please contact us for more details on the specific repair options available.
Band Repair
For band repairs, we will only cover issues related to craftsmanship. Damage caused by normal wear and tear or external factors is not included in the warranty.
Prong Repair or Replacement
For prong repair or replacement, we will only cover issues related to craftsmanship. Damage caused by wear and tear or external factors is not included in the warranty.
Stone Re-setting
For stone re-setting, we will only cover issues that arise due to craftsmanship. Damage from wear and tear or external factors is not covered under the warranty.
What is the estimated delivery time for the made to order rings?
Made-to-order rings usually take 4-6 weeks to be ready for delivery.
What is the estimated delivery time for the custom made rings?
Custom-made rings typically take 6-8 weeks to be completed and shipped.
Is the engagement ring ready for immediate shipment, or is it made to order?
No, our engagement rings are not ready for immediate shipment. We believe in avoiding mass production to maintain the highest quality, so all of our rings are either custom-made or made to order. This ensures that each piece is crafted with care and attention to detail.
What shipping carriers do you use?
We use FedEx and DHL as our shipping carriers to ensure reliable and secure delivery of your engagement ring.
Can the ring be shipped to my location?
As long as DHL and FedEx deliver to your country, we will make every effort to get your ring to you. Please note that a surcharge may apply depending on your location. Feel free to contact us for more details on shipping to your area.
Do you offer expedited shipping options?
Yes, we usually send our rings with priority shipping to ensure fast and secure delivery. If you need an even faster option, please feel free to contact us for expedited shipping details.
How will my order be packaged?
Every Alaala Design ring is perfectly presented in a beautiful green display box.Our shipping packages are free from our branding in secure tamper proof packaging.
Is there tracking available for my shipment?
Yes, tracking will be available for your shipment. Once your ring is shipped, the tracking information will be provided and sent to you via email.
Will the ring be insured during shipping?
Yes, of course! The ring will be fully insured during shipping to ensure its safety and protection.
What happens if the ring is delayed?
If the ring is delayed , we will work closely with the shipping carrier (FedEx or DHL) to resolve the issue as quickly as possible.
What if my ring is lost during shipping? How long will it take to remake it, and will I have to pay again?
If the ring needs to be remade, we already have your design and details on file, so the turnaround time for a replacement would be approximately 2 weeks. There is no additional cost for remaking the ring, as it will be covered by the insurance. We will keep you informed throughout the process and ensure you receive your ring as soon as possible.
Do you ship to P.O. Boxes?
We typically do not ship to P.O. Boxes, as both FedEx and DHL require a physical address for delivery. If you only have a P.O. Box address, please contact us to discuss alternative shipping options.
Can the ring be shipped discreetly or in unmarked packaging?
Yes, all rings will be shipped without any branding on the packaging to maintain discretion. The only branded items will be the main boxes inside the parcel.
Can I have my engagement ring shipped to an address different from my billing address?
Yes, you can have the ring shipped to an address other than your billing address. Many customers choose to have it sent to a work or family address. To ensure secure delivery, we require a signature upon receipt. Please ensure the shipping address is accurate, as some payment platforms may require verification.
Bespoke Jewelry Return Policy
Due to the nature of our production process, all custom jewelry pieces are final sale and cannot be returned or exchanged. Please ensure all details are correct before confirming your order.
Made to Order Return Policy
We do not accept returns on made to order jewelry. However, you may cancel your order as long as production has not started. Please note that a 10% cancellation fee will apply tomade to order jewelry orders. Once production begins, the order is final.
What do I ship my ring back in?
We recommend shipping your ring in a ring box that is securely package in a padded envelope and a box. Do not include the word “jewelry” on the shipping label for safety purposes. We recommend shipping your ring with insurance and signature required. Please do not send products in just an envelope or pad.
Do you allow exchanges?
We do not accept exchanges for any items, except if you want to change the design of a made-to-order ring, as long as production has not started.
Shipping & Packaging Costs
If there is a defect in craftsmanship, we will provide you with a shipping label to return the item. Simply ensure that the ring is securely packaged before sending it back. Otherwise, all sales are final, and we do not accept returns.
Can I cancel my order for made to order jewelry?
You can cancel your order for made-to-order jewelry as long as production has not started. Once production begins, all sales are final, and we cannot accept cancellations, returns, or exchanges.If there is a defect in craftsmanship, we will provide a shipping label for you to return the item, and we'll take care of the issue.
Can I cancel my order for custom-made jewelry?
Yes, you can cancel your order for custom-made jewelry. However, the cancellation fee will depend on the stage of production, however once production begins, all sales are final, and cancellations are not possible.If there is a defect in craftsmanship, we will provide a shipping label for you to return the item, and we’ll take care of the issue.
Alaala Guarantee
Warranty and Repair
Timing and Shipping
Returns, Cancellations and Exchanges