Conditions d’utilisation
Welcome to Alaala Design!
These terms and conditions outline the rules and regulations for the use of Alaala Design’s Website and services. By accessing our website, you agree to these terms and conditions in full. If you do not agree with any part of these terms and conditions, please do not use our website or services.
1. Introduction
Alaala Design provides custom engagement rings, wedding bands, and fine jewelry services. These terms apply to all purchases and interactions made through our website (www.alaaladesign.com) and other related services. By using our services, you agree to be bound by these terms.
2. Intellectual Property
All content, materials, images, logos, and designs found on our website are the property of Alaala Design. Unauthorized use of any material, including copying or reproducing, is strictly prohibited without prior consent.
3. Products and Services
At Alaala Design, we specialize in custom-designed jewellery. Due to the nature of custom pieces, slight variations in the appearance of products may occur. We make every effort to ensure that the final product closely matches the design and specifications provided during the consultation process.
Custom Orders: Custom pieces are tailored specifically for our clients. Once a custom design has been approved and production begins, cancellations or changes are not possible.
Engagement Rings & Wedding Bands: All custom engagement rings and wedding bands are handcrafted by our artisans. Given the handmade nature, delivery timelines may vary. Estimated delivery times will be provided after confirmation of the order and production.
4. Payments and Pricing
Prices displayed on the website are in Canadian dollars but may change depending on the country you are browsing from unless otherwise stated. We reserve the right to change pricing at any time without prior notice. Pricing for custom orders will be confirmed during the consultation phase and is fixed once agreed upon.
Payment Methods: We accept various forms of payment including major credit cards, bank transfers, and PayPal. Full payment must be made before any custom orders are processed or delivered.
Deposit for Custom Orders: For custom designs, a non-refundable deposit of 50% is required to initiate production. The remaining balance will be due before delivery or shipping of the final piece.
5. Shipping and Delivery
Alaala Design offers shipping worldwide. Shipping costs will be calculated at checkout. Delivery times vary depending on the destination and nature of the order.
Domestic Shipping: We offer free standard shipping within Canada, but expedited shipping options are available at an additional cost.
International Shipping: International shipping is available, and additional duties, taxes, or fees may apply, depending on the destination country. Clients are responsible for any customs fees or duties incurred.
6. Returns, Refunds, and Cancellations
Due to the custom nature of most of our products, all sales are final. However, we strive to ensure you are completely satisfied with your purchase. If you experience any issues, please reach out to us within 14 days of receiving your item, and we will work with you to find a solution.
Custom Orders: As each custom order is uniquely designed and crafted, we do not offer refunds or returns on custom-made jewellery. If there is an issue with craftsmanship or materials, we will repair the item free of charge.
Stock Items: Our stock items are made to order; therefore, we do not offer refunds or returns. If there is an issue with craftsmanship or materials, we will repair the item free of charge.
7. Warranty and Repairs
Lifetime Warranty: We offer a lifetime warranty on all custom jewellery from the date of purchase. This warranty covers manufacturing defects but does not include damage due to wear and tear, accidents, or improper care.
Free Lifetime Repair & Maintenance: We provide free lifetime repair and maintenance services for prong tightening, cleaning, and polishing. Our goal is to ensure your ring remains as beautiful and functional as the day it was made.
Resizing Policy: If your ring needs resizing, we will be happy to assist. However, if additional material is required for the resizing, you will be responsible for the cost of the extra material. We will only perform resizing if it will not affect the integrity or the setting of the stone. If resizing is not feasible without compromising the design or structure, we will notify you and discuss alternative solutions.
What’s Not Covered:
- Stone Replacement: The warranty does not cover stone replacement. If your stone is lost or damaged, it will need to be replaced at an additional cost.
- Wear and Tear: Damage resulting from normal wear and tear, such as scratches, dents, fading, discoloration of metals, or any natural deterioration of materials over time, is not covered under this warranty.
- Accidental Damage: Any damage caused by mishandling, impacts, or improper storage (such as dropping, exposure to chemicals, or storing the ring inappropriately) will not be covered.
8. Limitation of Liability
Alaala Design is not liable for any indirect, incidental, or consequential damages arising out of your use of our website or services. Our liability will be limited to the maximum extent permitted by law.
9. Privacy Policy
We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
11. Discount Code Conditions
All discount codes for bespoke pieces are valid for new bookings only. The discount is applied to the final purchase of your bespoke piece after the consultation and cannot be combined with other promotions.
12. Changes to Terms and Conditions
Alaala Design reserves the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the site signifies your agreement to the updated terms.
13. Contact Information
For any questions about these terms and conditions, please contact us at:
Alaala Design
Email: enquiry@Alaaladesign.com